Air Canada Problème signalé à GetHuman par GetHuman-linomar

novembre 12, 2017

Report Details

Summary of the problem
Issue with Air Canada
Company and department tried
Air Canada - Aide à la clientèle
Reported by
GetHuman-linomar - GetHuman user since janvier 10, 2016
Problem classification
Air Canada: Erreur générale du client
Date of incident
novembre 9, 2017
Reported by GetHuman-linomar
Reported on novembre 12, 2017 from Arkansas
Problem report / further detail
Tried to purchase tickets, confirmed and authorized payment on VISA, but received error message that payment could not be processed and that I would have to call Air Canada (error ****). However, my credit card was charged. I called, they will not honour the price as those seats are now gone. How can they take my money without giving me a ticket? When I call to have it resolved, they try to book me a new flight, without anyone offering to release the funds (which according to VISA they should be able to do without a problem). So, ***hours later, I am still trying to resolve this issue.
How GetHuman-linomar attempted to contact Air Canada
J'ai essayé d'appeler le Air Canada numéro du service client 888-247-2262
Was equipped with the following information
Adresse e-mail utilisée pour la réservation, adresse du domicile,, ID de compte, e-mail, prénom, nom, référence de réservation à 6 caractères
Reported back to GetHuman as fixed
Fixed, on novembre 30, 2017

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