AT&T U-Verse Problème signalé à GetHuman par GetHuman-skyleade

novembre 9, 2017

Report Details

Summary of the problem
migrating email accounts to att
Company and department tried
AT&T U-Verse - Service client
Reported by
GetHuman-skyleade - GetHuman user since janvier 27, 2017
Problem classification
AT&T U-Verse: Plainte
Date of incident
octobre 31, 2017
Reported by GetHuman-skyleade
Reported on novembre 9, 2017 from Minnesota
Problem report / further detail
Two issues…**) I need assistance in migrating my email accounts to ATT. I spoke with the Philippines from **:** to *:** today. They were incapable with solving this technical issue. (I am able to receive email but not send emails.) Additionally, they promised to have someone call back asap to no avail. I need someone here in America to assist me with this issue promptly.***) I called to cancel my Uverse TV service on ****. However, after receiving an email informing me that I could only receive a certain amount of GBs per I called the next day to reinstate the service. The person I spoke with (again in the Philippines) wrote this up as new service and said no one needed to be at home to simply reinstate service. I received a call on **** from the service man saying he needed to come into our residence to restart tv service. We were out of town at the time. The service man did not really know what was going on. We have yet to receive our requested uverse service reinstated.
How GetHuman-skyleade attempted to contact AT&T U-Verse
J'ai essayé d'ouvrir une fenêtre de discussion avec AT&T U-Verse à
Was equipped with the following information
Adresse de service, adresse e-mail, code PIN de compte
Reported back to GetHuman as fixed
Fixed, on novembre 20, 2017

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