AT&T U-Verse Problème signalé à GetHuman par GetHuman-bwo_

novembre 17, 2017

Report Details

Summary of the problem
Getting billed higher than the package I signed up for
Company and department tried
AT&T U-Verse - Service client
Reported by
GetHuman-bwo_ - GetHuman user since juillet 16, 2017
Problem classification
AT&T U-Verse: Annuler ou changer de compte
Date of incident
novembre 10, 2017
Reported by GetHuman-bwo_
Reported on novembre 17, 2017 from New Hampshire
Problem report / further detail
I signed up for a bundled tv and Internet package for $***. I get my first bill and it is much higher. Unverse adjusted the bill and the next month it is higher again. DThey adjust it again and the next month it is about right. This month's bill is higher again. I have called several times and they still can't fix it. This last time they told me that the bundled package is not what was originally set up, even though it is the package I have. The reps have told me each time I call a supervisor will call me back and they never do.
How GetHuman-bwo_ attempted to contact AT&T U-Verse
E-mail essayé AT&T U-Verse Support client à
Was equipped with the following information
Nom, numéro de compte, adresse de service, numéro de téléphone, nom du compte, code PIN du compte, adresse du domicile, prénom, e-mail, numéro de téléphone
Reported back to GetHuman as fixed
Fixed, on novembre 21, 2017
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