AT&T U-Verse Problème signalé à GetHuman par GetHuman-mopinski

novembre 17, 2017

Report Details

Summary of the problem
ATT u verse is not available restart receiver -won't restart -connect audio to dvi
Company and department tried
AT&T U-Verse - Service client
Reported by
GetHuman-mopinski - GetHuman user since septembre 14, 2015
Problem classification
AT&T U-Verse: Problème de service
Date of incident
novembre 7, 2017
Reported by GetHuman-mopinski
Reported on novembre 17, 2017 from Maryland
Problem report / further detail
The connecting cords may have come off when carpet was cleaned *I keep restarting the receiver, it looks like it's going to work as in the past, I get the Att world circle and then it says "connect the audio output to dvi. Don't know what that means and then no signal and back again to the screen Att u verse tv is not available. Restart receiver. I've restarted about ** times, tried plugging and unplugging, and same message. *I tried to compare the cords to our other tv but the boxes are different *I'll be home tomorrow if u van call **********. Thanks
How GetHuman-mopinski attempted to contact AT&T U-Verse
J'ai essayé la messagerie AT&T U-Verse via leur page Facebook pour voir si le service client répondrait
Was equipped with the following information
Identifiant de compte, adresse personnelle, prénom, nom de famille, numéro de téléphone, e-mail, adresse de service, numéro de téléphone, code PIN de compte, adresse e-mail
Reported back to GetHuman as fixed
Fixed, on décembre 8, 2017

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